Policies + Returns/Exchanges


Returns
Our policy lasts 10 days. If 10 days have gone by since your items have been received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

As a small business ALL refunds are given in the form of store credit. 

*If you wish to return an item we will gladly accept the return as long as the returned package is returned within 10 days of purchase date. 

*We will issue Store Credit ONLY if the return meets our full return policy criteria. 

*Open your package immediately. 

*There is a 10% restocking fee on all returned merchandise. 

*No cash or credit card refunds are issued. 

*Original shipping charges are not refundable for store credit. 

*Excessive returns will not be accepted. 

*Items must be returned in their original condition. They must not be altered in any way, this includes but is not limited to the following: makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, etc.

*If we receive a return that fails to comply with our return policy we must reject the return and no store credit will be issued. We will email you to inquire if you want your item back or you want us to donate. Buyer is responsible for the returned shipping expense and Too Sassy Boutique cannot be held responsible for lost, damaged, or stolen package. 

*Buyer must insure accurate shipping address is listed on their order before submitting. Once the package is picked up by the carrier it is out of our control. 

*Any inquiries regarding status of a shipped package must be directed to the United States Postal Service. 

*A tracking number is provided for all packages. 

 

***All sales are FINAL FOR: 

Items in the "Sale (Last Call)" section, anything discounted 20% or more, gift cards, hats, scarves, belts, socks, hair accessories, holiday items, buy one get one, purses, and undergarments are final and cannot be returned. Shoes returned using the shoebox as a shipping container are not permitted. Contest winnings are not exchangeable and have no cash store credit value. All elements of the return policy must be met with no exceptions. 

Orders can not be refunded/cancelled once paid. 

We understand that you can shop with many other boutiques, but we feel our customer service and attention to detail is what keeps our loyal customers wanting more. Thank you for understanding our return policy. 

Updated: 3/26/19

Please inquire with us for further details on completing your return (if eligible):

SHIPPING INFORMATION:

Ready to ship and in stock items will go out to you in 1-2 business days. We ship Monday-Saturday in order received. Orders placed after 5 PM Friday are not processed until the following week. If you would like Priority Shipping, please select the option at checkout.(Please note this costs extra.) We do not guarantee ship times. When your order ships you will receive an email with tracking information. You can track your order at USPS.com 

FAQ: 

Customer Service Hours: Monday-Friday 10 AM-5 PM CST 



Shipping
Please send an email to info@toosassyboutique.com with your name, order number, date of purchase and reason for the return. 

Please return items to:

Too Sassy Boutique, LLC
8684 Dogwood Dr
Lumberton, TX 77657
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